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FAQ

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Still not sure? Talk to someone who works with the platform every day.

Within one business day, and usually within a couple of hours during Central business hours. If it is urgent, call 888-744-7388.

Depends what you ask for. Pricing and rollout questions go to an account lead; architecture, API and integration questions go to someone from the engineering side. Say which you want in the message.

Use the ticket queue inside your Kore account: it carries an SLA and routes straight to support. Email works, but it is slower.

Yes, and it is genuinely useful even if you do not switch. Send the last two statements and we will annotate what each line actually is. More on how we price.

We do, mostly in Canada. Card processing and SMS registration are US and Canada only today, so some modules are region-limited. We will tell you exactly which before you commit.