Oak St. Cafe handles 12,000 guest interactions through Reservations by Kore.co

For Oak St. Cafe in Roanoke, Texas, every reservation represents another opportunity to create a memorable dining experience. As the restaurant got busier, the team found itself constantly balancing ringing phones, walk-ins and the guests already seated. During peak hours, answering every reservation request simply was not possible.

Guests can now reserve a table directly from Google Search, Google Maps or the restaurant’s website in a few clicks. Reservations appear instantly on a live floor plan, where staff manage tables, waitlists and seating without disrupting service. Automated confirmations and reminders help reduce no-shows, and AI-powered guest communications make sure every request gets a response, even after business hours.

Six reasons restaurants use it

• Reserve from Google. Guests can book where they are already searching.
• Unlimited reservations. One flat monthly price, with no per-cover fees.
• Live floor plan. Know exactly what is happening in the dining room.
• Smart waitlists. Keep tables turning while reducing guest frustration.
• Automated messaging. Confirmations and reminders sent automatically.
• AI phone reservations. Never miss another reservation call, even after hours.

For the last 2½ months, we have had over 12,000 interactions from our website, all possible through Kore.Owner, Oak St. Cafe

Results

• 1,111 completed reservations managed since switching.
• 13 reservations filled from the automated waitlist that may otherwise have been lost to competing restaurants with immediate availability.
• Fewer missed phone calls, and less staff time spent on the phone.
• Reduced no-shows and faster guest response times.

The cafe also uses the built-in SMS marketing tools to reach guests who cancel or miss a reservation, gathering feedback and encouraging those guests to book again, which turns missed opportunities into repeat business from a single platform.