Web Chat with Bots

A chat window on your site, answered by a bot when nobody is free and by a person when they are.

Part of Ticket System

Ticket System

What Web Chat with Bots does

Most website questions are the same handful, asked outside working hours. A bot is worth having for those alone, and worth nothing at all if it traps the ones it cannot answer.

Handing over cleanly is the part that matters. The conversation becomes a ticket in the same queue as everything else, so nothing depends on the visitor staying on the page.

Answer the common questions immediately, at any hour
Hand over to a person with the conversation intact
Turn a chat into a ticket rather than losing it on refresh

Worth having when

Where this one earns its place

Sites getting the same few questions over and over

Businesses whose enquiries arrive after hours

Teams already running a support queue

One shared core

It is not a separate tool

Web Chat with Bots is part of Ticket System, and Ticket System reads and writes the same records as everything else on the platform. There is nothing to integrate, and no second copy of your customers.

One login, and one bill for whatever you use
One customer record, shared by every app that touches it
No connector to build, and none to maintain
Turn it on without migrating anything

FAQ

Questions about Web Chat with Bots

Talk to someone who sets this up for a living.

Talk to a human

Is Web Chat with Bots a separate product?

No. It is part of Ticket System, so it comes with that app rather than being bought and logged into on its own.

Do we have to use the rest of the platform?

Ticket System works on its own, and gets more useful the more of the platform you run alongside it, because they all read the same records. There is nothing to connect and nothing to migrate first.

Can we see it before committing?

Yes. Book a demo and we will show it running on the kind of data you actually have, rather than on a sample account.

Talk to a human